FAQs

Yes, we offer local delivery within a limited radius of our store. Availability depends on your location and order time at checkout.

We offer:

• Local same-day delivery 
• In-store pickup (free) 

Delivery fees are calculated at checkout based on your order value.Free delivery may apply on qualifying orders.

Standard Delivery Fee

• Flat rate: $35.00 

Free Delivery

• Free delivery on orders over $200 

We prioritize quality and care over speed at any cost — your order is handled with the same attention as if you picked it yourself

How long does delivery take?

Typical delivery window: 2 hours

We currently deliver within a local radius of our Culver City store.

Our delivery area includes parts of Los Angeles and surrounding neighborhoods such as:

Westside & Beach Cities
Santa Monica, Venice, Marina del Rey, Playa Vista, Playa del Rey,
Manhattan Beach, Hermosa Beach, Redondo Beach, Pacific Palisades, Topanga

Central & West LA
Culver City, Beverly Hills, Bel Air, Brentwood, Westwood, Century City,
Mid-Wilshire, Mid City, Mar Vista, Del Rey, Rancho Park, Sawtelle

South Bay & Nearby
Torrance, Gardena, Lawndale, Carson, El Segundo, Hawthorne, Inglewood

Downtown & East LA
Downtown LA (Arts District, Civic Center, Chinatown),
Boyle Heights, East Los Angeles, City Terrace, Vernon

Other LA Areas
Hollywood, West Hollywood, Los Feliz, Koreatown, Baldwin Hills, Crenshaw,
Ladera Heights, Westchester

San Fernando Valley
Studio City, Sherman Oaks, Encino, North Hollywood, Valley Village, Universal City

Note:Delivery availability is confirmed at checkout based on your ZIP code.

Yes, you’ll receive updates once your order is on the way.

No problem — once your order is out for delivery, you’ll receive confirmation with tracking details.
If you didn’t receive it, reach out to us and we’ll help you right away.

If your order hasn’t been dispatched, we’ll do our best to update it.
Contact us as soon as possible — once it’s out for delivery, changes may not be possible.

You’ll receive a tracking link via email or SMS once your order is on the way.You can follow it in real time until it arrives.

We aim to deliver within the promised window, but if your order is delayed, please contact us. We’ll look into it immediately and make it right.

Orders are prepared fresh and typically dispatched the same day, depending on the time you place your order.

We’re sorry about that — please contact us within 48 hours of delivery.Include your order number and a quick note (photos help), and we’ll take care of it.

Because we work with fresh, perishable products, we need to review any issues quickly to ensure quality and proper handling.

We’ll always do our best to assist you. However, due to the nature of our fresh, perishable products, our ability to offer replacements or refunds may be limited after 48 hours.

Each case is reviewed individually, and we’ll do what we can to make it right whenever possible.

You’ll receive a confirmation once your order has been delivered.If needed, we can provide delivery details upon request.

If no one is available to receive the order:

• We may attempt contact 
• Perishable items cannot be left unattended for safety reasons

To help us resolve things quickly, please include:

• Order number 
• Description of the issue 
• Photos (if applicable)

We accept major credit and debit cards VISA, Mastercard, AMEX, as well as digital payment options available at checkout.

Yes, you can request to cancel your order.

However, because we begin preparing everything immediately to ensure freshness, we ask that you call us as soon as possible after placing your order.