Terms of service

Last Updated: May 21, 2026

OVERVIEW

Welcome to Grill House Meat Store (“we,” “us,” “our”). We operate this website and related services, including online ordering, retail purchases, delivery, loyalty programs, and customer communications (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you.

By accessing or using the Services, you agree to these Terms of Service, our Privacy Policy, Cookie Policy, Refund Policy, and all applicable laws.

1. ACCESS AND ACCOUNT

You represent that you are at least the age of majority in your state of residence.

To use certain features, you must provide accurate and complete information.

You are responsible for maintaining the confidentiality of your account.

2. OUR PRODUCTS

We strive to display accurate product information but do not guarantee accuracy.

Products may change or be discontinued at any time and are subject to availability.

3. ORDERS

All orders are offers to purchase. We may accept, reject, or cancel orders at our discretion, including suspected fraud, pricing errors, or inventory shortages.

Orders are not accepted until payment is processed.

4. PRICES AND PAYMENTS

Prices may change without notice.

You agree to provide accurate and current payment information and authorize us to charge your selected payment method for all purchases.

5. SHIPPING, DELIVERY, AND LOCAL DELIVERY

We may offer shipping, pickup, and local delivery services.

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, weather, traffic, or other events outside our control.

Local Delivery

For local delivery orders:

  • Delivery is deemed complete upon the first attempted delivery to the address provided at checkout to the extent permitted by law.
  • Risk of loss and responsibility for the products transfer to the customer at the time of delivery or first delivery attempt.
  • Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order.
  • We are not responsible for failed or delayed delivery resulting from incorrect addresses, customer unavailability, or inadequate delivery instructions.
  • If products are left unattended at the delivery location at the customer’s request or due to customer unavailability, the customer assumes all risk of loss, theft, or spoilage.
  • Customers are solely responsible for the immediate and proper refrigeration or storage of all perishable goods upon delivery.

6. PERISHABLE PRODUCTS & FOOD SAFETY

We sell perishable food products that require proper handling and storage. By purchasing our products, you acknowledge and agree that:

  • You must inspect all products promptly upon receipt.
  • You must refrigerate or freeze products immediately upon delivery or pickup.
  • You are responsible for the safe handling, preparation, and cooking of all food products.
  • Products must be cooked to safe internal temperatures in accordance with USDA guidelines.

We are not responsible for spoilage, contamination, or damage resulting from:

  • Failure to promptly refrigerate or properly store products
  • Customer absence or delay in receiving delivery
  • Incorrect delivery information provided by the customer
  • Improper handling, preparation, or cooking

Nothing in these Terms limits or excludes liability where prohibited by law, including liability arising from food safety issues, personal injury, or violations of applicable consumer protection laws.

REFUNDS, REPLACEMENTS, AND CLAIMS

Due to the perishable nature of our products, all sales are final except as expressly provided below.

To report an issue with an order, customers must:

  • Notify us within 24 hours of delivery or pickup, and
  • Provide reasonable documentation (such as photographs) upon request.

At our reasonable discretion, we may offer a replacement, store credit, or other resolution if we determine that a product issue was due to factors within our control.

We do not provide refunds, replacements, or credits for issues resulting from customer error, including but not limited to:

  • Incorrect shipping or delivery information
  • Failure to properly store products
  • Delayed retrieval of delivered items

Certain products sold by Grill House may contain substances known to the State of California to cause cancer or reproductive harm. For more information, visit www.P65Warnings.ca.gov.

7. LOYALTY PROGRAM (SMILE.IO)

We may offer a loyalty or rewards program through third-party providers, including Smile.io.

Rewards:

  • have no cash value,
  • are non-transferable,
  • may be modified or discontinued at any time,
  • may expire according to program rules.

We reserve the right to modify, suspend, or discontinue the Loyalty Program, in whole or in part, at any time, including changes to earning rates, redemption values, or eligibility requirements. To the extent required by applicable law, material changes will be communicated in advance. No modification or termination will affect rewards already redeemed.

We may suspend or terminate a customer’s participation in the Loyalty Program, and void unredeemed rewards, if we reasonably determine that the customer has engaged in fraud, abuse, misuse, or conduct inconsistent with the purpose of the program or these Terms.

The Loyalty Program may be administered by a third-party provider. We are not responsible for outages, errors, or technical issues attributable to such providers, except to the extent required by applicable law.

8. MARKETING COMMUNICATIONS (EMAIL AND SMS)

You will receive recurring marketing emails or text messages only if you provide express consent, which may include selecting an unchecked opt-in box during checkout or sign-up.

Your consent to receive marketing messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply. We maintain records of consumer consent as required by applicable law.

You may opt out at any time by:

  • Clicking “unsubscribe” in emails, or
  • Replying STOP to SMS messages

9. INTELLECTUAL PROPERTY

All content on the Services, including text, images, logos, and designs, is owned by Grill House Meat Store or its licensors and is protected by law.

You may not use, copy, reproduce, or distribute any content without our written permission.

10. THIRD-PARTY SERVICES

The Services may include tools, links, or integrations operated by third parties.

We are not responsible for third-party websites, services, or content.

11. SHOPIFY RELATIONSHIP

Our store is hosted by Shopify.

However, all purchases are made directly with Grill House Culver City.

Shopify is not responsible for product sales, fulfillment, or customer claims.

For more information, see:
Shopify Privacy Policy

12. PRIVACY POLICY

Your use of the Services is subject to our Privacy Policy.

We collect and process personal information as described in that policy.

13. FEEDBACK

If you submit feedback, suggestions, or ideas, you grant us a worldwide, royalty-free license to use them for any purpose without compensation.

14. PROHIBITED USES

You may not use the Services for unlawful purposes or to:

  • violate laws or regulations
  • infringe intellectual property rights
  • transmit harmful code or malware
  • collect data without permission
  • engage in fraud or abusive behavior

We may suspend or terminate access for violations.

15. TERMINATION

We may suspend or terminate access to the Services at any time if we believe you have violated these Terms.

16. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Services and all products are provided “as is” and “as available,” without warranties of any kind, whether express or implied.

To the extent allowed by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

However, nothing in these Terms excludes or limits any warranty or condition that cannot be excluded under applicable law, including those relating to food safety or personal injury.

17. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Grill House Meat Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of the Services or products.

This limitation does not apply to liability that cannot be limited or excluded under applicable law, including liability for personal injury, food safety violations, or gross negligence.

18. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Grill House Meat Store and its affiliates from any claims, damages, liabilities, and expenses arising out of or related to:

  • Your misuse of the Services
  • Your violation of these Terms
  • Your failure to properly handle, store, or prepare perishable products
  • Your violation of any law or third-party rights

19. FORCE MAJEURE

Grill House shall not be liable for delays or failures caused by events beyond reasonable control, including supply chain interruptions, pandemics, natural disasters, labor shortages, governmental actions, or carrier delays.

20. GOVERNING LAW

These Terms are governed by the laws of the State of California.

21. SEVERABILITY

If any provision is found unenforceable, the remaining provisions will remain in full force and effect.

22. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us.

23. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the Services constitutes acceptance of the updated Terms.

24. ARBITRATION AND CLASS ACTION WAIVER

To the fullest extent permitted by law, any dispute arising out of or relating to these Terms or the Services shall be resolved through binding individual arbitration, rather than in court.

You agree that:

  • You may bring claims only in your individual capacity, and not as a plaintiff or class member in any class or representative proceeding.
  • Class actions, class arbit