Privacy policy
Last Updated: May 21, 2026
Grill House Meat Store (“Grill House,” “we,” “us,” or “our”) operates this website and related services, including online ordering, retail sales, customer support, marketing communications, and other services (collectively, the “Services”).
This website is hosted by Shopify, which enables us to provide our ecommerce platform and related services.
We collect the categories of personal information described below for the business and commercial purposes described in this Privacy Policy. We retain personal information only for as long as reasonably necessary for those purposes, as further described in the “Data Retention” section.
This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or use our Services, make purchases, communicate with us, or otherwise interact with us.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
We may collect the following categories of personal information depending on how you interact with us:
Contact Information
- Name
- Billing address
- Shipping address
- Email address
- Phone number
Payment Information
Payment card information, billing information, transaction confirmations, and related payment details. Payment transactions may be processed securely by third-party payment processors.
Account Information
- Username
- Password
- Account preferences
- Wishlist information
- Order history
Transaction Information
- Products viewed
- Cart activity
- Purchase history
- Returns and exchanges
Device & Technical Information
- IP address
- Browser type
- Device identifiers
- Operating system
- Network connection information
Usage Information
Information regarding how you interact with our Services, including browsing activity, clicks, pages viewed, session duration, and interactions with advertisements.
Communications
Information you provide when contacting customer support, submitting reviews, responding to surveys, or communicating with us.
SOURCES OF PERSONAL INFORMATION
We collect personal information:
- Directly from you
- Automatically through cookies and tracking technologies
- From Shopify and service providers
- From advertising and analytics partners
- From social media or marketing integrations
- From payment processors and fulfillment partners
We use cookies categorized as: (1) strictly necessary, (2) analytics, and (3) advertising cookies. Where required by law, we obtain your consent for non-essential cookies through a cookie banner or preference center.
You may opt out of the 'sale' or 'sharing' of personal information by clicking the 'Do Not Sell or Share My Personal Information' link on our website or by enabling Global Privacy Control signals in your browser.
We do not use sensitive personal information for purposes that would require a right to limit use under California law.
HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes:
Providing Our Services
To:
- Process transactions
- Fulfill orders
- Manage accounts
- Coordinate deliveries
- Process returns and exchanges
- Provide customer service
- Personalize shopping experiences
Marketing & Advertising
To:
- Send promotional emails or SMS messages
- Deliver targeted advertising
- Measure advertising performance
- Recommend products and services
Consent to receive marketing text messages is not a condition of purchase. Message and data rates may apply. You may opt out at any time by following the unsubscribe instructions in the message.
Analytics & Website Improvement
To:
- Analyze website performance
- Improve user experience
- Understand customer preferences
- Develop new services and offerings
Security & Fraud Prevention
To:
- Detect fraudulent activity
- Protect customer accounts
- Secure transactions
- Enforce our policies
Categories of personal information may be disclosed to service providers, analytics providers, marketing partners, and payment processors.
Legal Compliance
To comply with applicable laws, regulations, subpoenas, lawful requests, or legal proceedings.
COOKIES & TRACKING TECHNOLOGIES
We use cookies, pixels, tags, and similar technologies to:
- Operate the website
- Remember preferences
- Analyze website traffic
- Personalize content
- Deliver targeted advertisements
Third parties such as Google, Meta, Shopify, and analytics providers may also use cookies and similar technologies.
You may control cookies through your browser settings. However, disabling cookies may affect website functionality.
If required by applicable law, we will obtain consent before using non-essential cookies.
To learn more about Shopify cookies and tracking technologies, visit:
Shopify Privacy Policy
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to:
Service Providers
Including:
- Shopify
- Payment processors
- Shipping providers
- IT and cloud hosting providers
- Marketing providers
- Analytics providers
Advertising & Marketing Partners
We may share information with advertising and marketing partners for targeted advertising and campaign measurement purposes. Under California law, some of these disclosures may be considered “sharing” personal information.
Corporate Transactions
In connection with mergers, acquisitions, financing, bankruptcy, or sale of business assets.
Legal Obligations
When required by law or necessary to protect rights, safety, or property.
SENSITIVE PERSONAL INFORMATION
We do not use or disclose sensitive personal information for purposes other than those permitted under applicable California law.
DATA RETENTION
We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, tax, accounting, and operational requirements.
Examples include:
- Order and transaction records: up to 7 years
- Marketing subscription information: until you unsubscribe
- Customer service communications: up to 3 years
- Website analytics data: typically 12–26 months
- Account information: until account deletion request or inactivity period
Retention periods may vary depending on legal obligations or legitimate business needs.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”), including:
Right to Know
Request information about:
- categories of personal information collected,
- sources of collection,
- purposes for collection,
- categories of third parties disclosed to.
Right to Access
Request a copy of personal information we maintain about you.
Right to Delete
Request deletion of personal information, subject to legal exceptions.
Right to Correct
Request correction of inaccurate personal information.
Right to Opt-Out
You may opt out of the “sale” or “sharing” of personal information by:
- Clicking a “Do Not Sell or Share My Personal Information” link on our website, or
- Enabling Global Privacy Control (GPC).
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
You may submit requests by:
- Email: info@grillhousemeatstore.com
- Phone: +1-310-351-8136
- Mail: 5592 Sepulveda Blvd, Culver City, CA 90230
You may also enable the Global Privacy Control (GPC) browser signal to communicate opt-out preferences.
Learn more about GPC here:
Global Privacy Control
CHILDREN’S PRIVACY
Our Services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children under 16.
If you believe a child has provided personal information to us, please contact us so we can delete the information.
SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no security system is completely secure, and we cannot guarantee absolute security.
International Data Processing
Our service providers, including Shopify and certain technology partners, may process or store information in the United States or other countries. By using our Services, you understand that your information may be transferred to jurisdictions with different data protection laws than those in your state or country of residence.
THIRD-PARTY LINKS
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised “Last Updated” date.
CONTACT US
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Grill House Culver City
5592 Sepulveda Blvd
Culver City, CA 90230
Email: info@grillhousemeatstore.com
Phone: +1-310-351-8136
